Leading Social Media Company
Content Moderation, Quality Controls, Dedicated Project Management, Linguistic Expertise, Multiple Languages, APIs, On-Demand Scaling
They were inundated with user-generated data and needed a data labeling solution that could:
Generate millions of nuanced judgements per month across multiple domains — hateful speech, misinformation, and spam.
Provide a workforce of high-skilled labelers with a deep understanding of cultural norms and current events in a range of locales.
Provide labelers fluent in English, Portuguese, Spanish, French, German, Italian, Japanese, Arabic, Turkish, and Mandarin.
After conducting a vendor evaluation across 10 solutions, the customer selected Surge AI as their data labeling partner. The choice was easy — the customer’s evaluation process revealed that Surge produced 62% higher accuracy. Surge improved quality and efficiency while reducing cost and operational overhead.
After switching to Surge AI, the customer doubled the quality of their datasets, as measured by precision, recall, and F1 score on internal golden sets.